Planning your visit
We are excited to welcome you back and we want to make your visit as safe and enjoyable as possible.
Planning your visit
We are excited to welcome you back and we want to make your visit as safe and enjoyable as possible. This means there will be some changes to the way you visit.
Our opening hours remain unchanged:
- Monday - Friday: 10am - 4pm
- Saturday and Sunday: 11am – 4pm
- Closed on Bank Holidays
- Fewer people will be admitted.
- You'll need to book a free ticket.
- You'll need to wear a face covering.
- Please follow the one-way route around the Museum.
- We've increased cleaning and recommend you use the hand sanitiser stations.
- Our staff and volunteers are on hand to help.
- You can support us by making a donation.
For more detailed information, please read the sections below.
Some areas of the Museum are closed until it is safe to open them. These include:
- Play Tyne (water play for under 7s)
- Play + Invent creative space (this will be open on event days)
- Hands-on interactive displays in some galleries
- Soft play in Science Maze
How to book
To ensure we can maintain social distancing and to help us make your visit safe and enjoyable, it is important that as many people as possible book a ticket in advance.
- There will be a small allocation of tickets for people who walk up on the day, for those who are not able to book tickets online. If you do not have a ticket you will need to wait until a member of staff has made sure the number of people in the building is at a safe level before you can be admitted.
- You’ll need to choose a time-slot.
- The timeslot is for your arrival time only and the length of time you can stay will depend on the opening times of the venue you're visiting. This will be made clear during the booking process.
- Every week we will release new bookings for visits the following week. You can book up to midnight the day before you’d like to visit.
- Due to limited spaces, we’re asking that you only book once a week to allow others a chance to visit.
- We'll continue to add new venues over the coming weeks, so if a venue isn't showing as open yet, please continue to check back each week.
When you arrive
- Please arrive within 10 minutes of the start time of your ticket. You may need to queue for a short time while tickets are checked. Sadly, if you arrive late, we'll not be able to guarantee you immediate entry. Entry will be at the discretion of our staff based on the number of people already in the building
- Please have your ticket ready to show our staff either on your phone or a printed copy.
- To maintain social distancing, please do not pass your phone or printed tickets to our staff. You may be asked for your name and booking number.
- NHS Test and Trace is a key part of the country’s ongoing COVID-19 response. By maintaining records of our visitors (name and contact number), and sharing these with NHS Test and Trace if requested, you can help to identify people who may have been exposed to the virus. Do you consent to us sharing your name and contact number with NHS Test and Trace, if we receive a request? We will only hold your data for the required 21 days and we will not use it for any other purpose without your permission.
During your visit
Please follow government advice around social distancing when you visit and follow the one-way route around the venue. Any children in your group must be supervised at all times.
- Please read the new signs providing guidance and our staff and volunteers will also be happy to help you adjust to the new way of visiting.
- Our staff will greet you at a distance. They will be wearing face coverings and we have new screens at our till points.
- Unfortunately, we aren’t able to open all facilities yet. Some spaces in our venue are closed, until it is safe to open them including Play Tyne, Soft Play and some interactives in the galleries.
- Unfortunately we cannot provide an indoor picnic space. Please help us maintain hygiene and protect our collections by not bringing food and drink into the Museum.
- If possible, please use contactless payment when visiting.
- We encourage you to use the hand sanitisers around the venue.
- We have increased cleaning in all public areas of the building and especially in areas of high contact.
- If you have any of the symptoms of coronavirus, or if you have been in contact with anyone that has the virus in the last 14 days, please don’t visit.
Schools and voluntary educational groups
- If you wish to bring a school or college group to the Museum please contact the Learning team who will be able to discuss your visit requirements directly with you. Email: firstname.lastname@example.org or call (191) 2326789
- The Learning Team now provide a new virtual learning programme - take a look here at what's available.
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