Planning your visit


We want to make your visit as safe and enjoyable as possible so, there are some safety measures that we will be continuing to recommend: 

  • We will continue to monitor visitor numbers to ensure the museum doesn’t get too crowded. 
  • We recommend wearing a face covering inside the museum. 

Our staff and volunteers are on hand to help and answer any questions. For more detailed information, please read the sections below.

Opening hours

Monday10am - 4pm
Tuesday10am - 4pm
Wednesday10am - 4pm
Thursday10am - 4pm
Friday10am - 4pm
Saturday11am - 4pm
Sunday11am - 4pm

Closed Bank Holidays

Play Tyne (the water play for under 7s) room is currently closed. This is due to necessary maintenance work currently being undertaken. 

Play + Invent creative space is open on event days.

When you arrive

  • If you have any of the symptoms of coronavirus, or if you have been in contact with anyone that has the virus in the last 10 days, please don’t visit. 
  • We recommend wearing a face covering inside the museum. 
  • We will continue to display NHS QR code posters to make it easy for you to check-in to support Test and Trace. You will need to download the NHS COVID-19 app onto your mobile phone before you can scan the QR code. The app is available on Android's Google Play or Apple's App Store - search for NHS COVID-19. 

During your visit

  • Our staff will greet you at a distance. They will be wearing face coverings and we have screens at our till points. 
  • Unfortunately, some small spaces are still closed until it is safe to open them including Play Tyne. 
  • Our café is open, serving hot and cold refreshments. 
  • We cannot provide an indoor picnic space. Please help us maintain hygiene and protect our collections by not bringing food and drink into the museum. 
  • We encourage you to use the hand sanitisers around the venue. 
  • We have increased cleaning in all public areas of the building and especially in areas of high contact.

Schools and voluntary educational groups

  • If you wish to bring a school or college group to the museum please contact the Learning team who will be able to discuss your visit requirements directly with you. Email: or call (0191) 232 6789.
  • The Learning Team now provide a new virtual learning programme - take a look here at what's available.  
  • In the best interests of protecting our visitors and staff we will continue to wear masks and would strongly recommend that our visitors wear a mask to minimise the risk of spreading Covid 19 and other cold and flu viruses whilst indoors in our building.

Your support

This remains a very difficult time for us. Help us ensure art, culture and heritage continue to make a positive impact in our region.  

Donate today. 

Thank you!