Planning your visit

We are excited to welcome you back and we want to make your visit as safe and enjoyable as possible.


Whilst we are all looking forward to having more freedom again, our main concern is to keep you and our staff safe. So, there are some safety measures that we will be continuing to recommend for a while longer: 

  • We will continue to monitor visitor numbers to ensure the museum doesn’t get too crowded. 
  • We recommend wearing a face covering inside the museum. 
  • Our staff and volunteers are on hand to help and answer any questions. 

For more detailed information, please read the sections below.

Opening hours

Monday10am - 4pm
Tuesday10am - 4pm
Wednesday10am - 4pm
Thursday10am - 4pm
Friday10am - 4pm
Saturday11am - 4pm
Sunday11am - 4pm

Closed Bank Holidays

Some areas of the museum are closed until it is safe to open them. These include:

  • Play Tyne (water play for under 7s).
  • Play + Invent creative space (this will be open on event days).
  • Soft play in Science Maze.

When you arrive

  • If you have any of the symptoms of coronavirus, or if you have been in contact with anyone that has the virus in the last 10 days, please don’t visit. 
  • We recommend wearing a face covering inside the museum. 
  • We will continue to display NHS QR code posters to make it easy for you to check-in to support Test and Trace. You will need to download the NHS COVID-19 app onto your mobile phone before you can scan the QR code. The app is available on Android's Google Play or Apple's App Store - search for NHS COVID-19. 

During your visit

  • Our staff will greet you at a distance. They will be wearing face coverings and we have screens at our till points. 
  • Unfortunately, some small spaces are still closed until it is safe to open them including Play Tyne, Soft Play and some interactives in the galleries. 
  • Our café is open, serving hot and cold refreshments. 
  • We cannot provide an indoor picnic space. Please help us maintain hygiene and protect our collections by not bringing food and drink into the museum. 
  • We encourage you to use the hand sanitisers around the venue. 
  • We have increased cleaning in all public areas of the building and especially in areas of high contact.

Schools and voluntary educational groups

  • If you wish to bring a school or college group to the museum please contact the Learning team who will be able to discuss your visit requirements directly with you. Email: or call (0191) 232 6789.
  • The Learning Team now provide a new virtual learning programme - take a look here at what's available.  

Your support

This remains a very difficult time for us. Help us ensure art, culture and heritage continue to make a positive impact in our region.  

Donate today. 

Thank you!